Five Year Guarantee
Jump 4 Joy products are designed and built to last. Manufactured from the highest quality materials and colourants to ensure strength, durability and functionality, they come with an unrivalled 5 year guarantee and 2 year free repair service, subject to the following terms and conditions.
Jump 4 Joy products are guaranteed against material or manufacturing faults for a period of 5 years from the date of purchase. The product must be purchased from Jump 4 Joy or one of its authorised distributors. (Proof of purchase and photographic evidence of defect must be provided for all warranty claims.) If it is deemed by Jump 4 Joy to be faulty under guarantee within the aforesaid period it will be repaired or replaced (as Jump 4 Joy deems appropriate) free of charge.
If the defect is notified to Jump 4 Joy within 3 months of purchase, Jump 4 Joy will be responsible for transport within the UK mainland. If the defect is notified to Jump 4 Joy after 3 months of purchase, the customer is responsible for transport costs. If you are outside of the UK, transport costs will be borne by the customer at any time in any event. The customer is responsible for wrapping the product for return in adequate packaging.
This Guarantee does not apply to/ specifically excludes:
- Wooden products supplied by Jump 4 Joy e.g. wooden poles or planks.
- Vinyl prints on Jump 4 Joy panelled products e.g. graphics on fillers, planks, wings. (However, Jump 4 Joy vinyl prints are laminated with a tough anti-scuff protective laminate to guard against this type of damage. In the unlikely event that customers do require replacement vinyl prints, then these can be purchased separately).
- Fair wear and tear.
- Any damage whatsoever from: misuse or use outside of normal equestrian use; improper handling; accident; heavy impact; transportation.
Please notify Jump 4 Joy as soon as possible in writing itemising the product(s), the nature of the defect/damage and attaching the relevant documentation (photographs and purchase documentation,) when making a claim under the guarantee.
You may notify us by email: firstname.lastname@example.org or by post: Jump 4 Joy Ltd, Unit 2 Knowle Fields, Alcester Road, Inkberrow, Worcs WR7 4HR. If you wish to discuss the matter further please feel free to call us on 01386 793339 and we will do our very best to sort the out issue for you.